Payment Policy

How payments work

• All online payments are processed by Razorpay. You enter card, UPI or other payment details on Razorpay's secure interface — Guestly never receives or stores them. We keep only transaction identifiers, amounts and status.
• A booking confirms only after the payment is verified server-side with the payment provider. If a payment succeeds but your screen is interrupted, the booking self-heals to confirmed — you never pay twice for one stay.
• The price displayed is the price charged: taxes and platform charges are included, with the full breakdown at checkout and on your GST tax invoice, which you can download for every eligible booking.

Refunds, failures, chargebacks

• Refunds return to the original payment method, normally within 7 days of approval (see the Cancellation & Refund Policy).
• Duplicate or orphaned payments are traced with the payment provider using the transaction ID — contact support.
• Chargebacks: raising a card dispute for a stay you took may lead to account restriction while it is investigated. LEGAL REVIEW REQUIRED: chargeback clause wording.

Host payouts

Host payouts are settled per booking after guest check-in via the Payout Centre. Payout bank details are stored encrypted. TDS is applied where required by law.